Amatory - Terms & Conditions

Amatory is a collaborative venture between AMM Hair and Makeup Team Ltd. And Eva Marie Accessories. Our trading address is, 28 Murdostoun Gardens, Wishaw, ML2 7LJ

You can contact Amatory by telephone, e-mail or post.
By telephone on 07779136853 Monday to Friday 9:30am to 5:30pm.
By email to hello@ammteam.co.uk
By post in writing to: 28 Murdostoun Gardens, Wishaw, ML2 7LJ.

Ordering

Orders may be placed online 24/7 or alternatively, if preferred by telephone on 07779136853 five days a week Monday to Friday 9:30am to 5:30pm. Please have to hand the details of the goods you wish to purchase and the method of payment.

International Orders

International orders can be placed online. We are happy to send orders to any worldwide destination. However these orders are subject to different delivery charges. We will contact you to advise you of the delivery costs and delivery time. Goods delivered abroad are subject to local custom and excise duty which you are responsible for paying. (Not applicable if delivering to countries which are part of the EEC).

Order Confirmation

Amatory will send you a confirmation of your order by email. If there are any problems with your order, we will advise you as soon as possible. If you change your mind after placing an order, please contact us and we can cancel or amend your order up until the time of dispatch. We are not however able to accept changes or cancellations of personalised or bespoke items once they have been made.

Larger, more intricate items such as The Blossom Statement Headpiece cannot be cancelled or amended once production of the piece has started. This is made to order and takes more time and materials to make.

Methods of Payment

Amatory accepts payments by PayPal, and all major debit and credit cards including American Express. For orders placed by telephone and any orders placed in person, additional methods of payment are accepted such as cash and BACS payments. If you wish to make a payment by BACS, please telephone for our bank details. We also will accept payment by cheque, however orders will not be released or dispatched until funds have cleared.

Returns & Refund Policy

We hope that you will be delighted with everything you purchase from Amatory. If for any reason you are not satisfied, you may return the item(s) for a refund within 28 days of delivery provided it is in its original, unused condition. For hygiene reasons we cannot accept any returns of any item(s) which have been used or tried on. We will issue a refund excluding the original delivery charge, or exchange the item for a different item if requested. Please ensure you enclose the dispatch note in the parcel you are returning. You will be responsible for the return delivery costs. The refund for the goods returned will be in the form of the original payment, either to the debit or credit card used or to your PayPal account. Our refunds and returns policy complies with the Distance Selling Regulations 2000, as published by the office of fair trading.

Non returnable items include – The Blossom Statement Headpiece.

Statutory Rights

At Amatory we have extremely high standards of quality, and if the goods are faulty, not what you ordered, or do not reach you in perfect condition, you are entitled to a full refund or replacement. Please return the goods with a description of the fault, together with any original box/packaging, where applicable. In these circumstances, Amatory will reimburse the return delivery costs based on the original post and packaging charges, and will send a replacement if required, postage paid.

Products & Descriptions

Every care has been taken to ensure that details of our products and prices are correct. We do however reserve the right to (i) change prices if necessary and without prior notice (ii) to offer an alternative of the same quality and value, if for any reason an item be no longer available due to circumstances beyond our control. In this unlikely event, we will of course notify you immediately. Should we be unable to fulfil your order, or part of, we will not be liable for the failure to deliver those goods in question. This does not affect your statutory rights.

Value Added Tax

Prices stated include VAT where applicable. For the UK including Northern Ireland and the Isle of Man but excluding the Republic of Ireland and all EEC member states, VAT is charged at the current rate of 20%.